Description

Pennsylvania Retina Specialists is seeking an experienced, highly organized Clinical Manager to oversee the day-to-day operations of our ophthalmic technician department across multiple locations.

This position plays a critical leadership role within a fast-paced retinal specialty practice and is responsible for supporting clinic operations, physician efficiency, staff development, patient experience, and operational consistency throughout the organization.
The ideal candidate is a strong operational leader who can effectively balance clinical knowledge, staff accountability, workflow management, communication, and problem-solving in a high-volume medical environment.

About Pennsylvania Retina Specialists
Pennsylvania Retina Specialists is a large subspecialty ophthalmology practice that has served Central Pennsylvania for more than 45 years. Our physicians and staff are committed to delivering advanced retinal care with compassion, professionalism, and clinical excellence.

Position Summary
The Ophthalmic Clinical Operations Manager is responsible for the leadership, oversight, and ongoing development of the ophthalmic technician department, including supervisors, trainers, and technicians across multiple office locations.

This is a hands-on leadership role requiring both operational management and clinical support expertise. The Ophthalmic Clinical Operations Manager works closely with physicians, leadership, Human Resources, and staff to maintain efficient clinic flow, support quality patient care, improve workflows, coach employees, and address operational challenges proactively.

The successful candidate must be able to lead confidently in a fast-paced environment while maintaining professionalism, accountability, adaptability, and strong interpersonal communication.

While this role maintains clinical competency and may assist with patient care when operationally necessary, the primary responsibility of this position is leadership, operational oversight, staff development, accountability, and departmental performance. The Ophthalmic Clinical Operations Manager is expected to establish clear expectations, maintain operational consistency, manage performance proactively, and lead effectively in a fast-paced, high-accountability environment.

Key Responsibilities

• Oversee daily clinic operations, technician workflow, staffing coordination, and overall departmental performance
• Provide strong, consistent leadership and accountability for supervisors and technicians across all clinic locations, ensuring performance expectations, operational standards, and patient care expectations are consistently met
• Partner with physicians and leadership to identify operational improvements and support efficient patient flow
• Assist with hiring, onboarding, employee development, and performance management in partnership with Human Resources
• Maintain clinical competency and provide direct patient care support as needed
• Drives operational execution and workflow consistency while identifying opportunities for improved efficiency and patient experience
• Address and resolve operational issues, workflow concerns, patient complaints, and physician concerns in a timely and professional manner
• Establishes and maintains clear performance expectations, operational standards, and accountability across all clinic locations
• Support training initiatives and ensure consistency in technician performance and clinical standards
• Coaches supervisors and technicians through performance concerns, workflow challenges, and professional development opportunities
• Partners with Human Resources and leadership to address employee performance, attendance, behavioral concerns, and corrective action processes
• Monitor staffing, scheduling, attendance, overtime, and departmental resource utilization
• Travel routinely between office locations to support staff, assess workflow, and maintain operational consistency
• Maintain knowledge of EMR documentation standards, HIPAA requirements, OSHA standards, and patient safety practices

Qualifications

• Minimum of 5 years of medical management or supervisory experience required
• Ophthalmology or retinal specialty experience strongly preferred
• Experience as an ophthalmic technician, photographer, or clinical lead preferred
• IJCAHPO certification or equivalent medical training strongly preferred
• Bachelor’s degree or equivalent combination of education and experience preferred

Skills & Attributes

• Demonstrated ability to lead teams through accountability, operational consistency, change management, and professional development
• Strong leadership presence with the ability to set expectations, manage performance, and navigate difficult conversations professionally
• Ability to prioritize effectively, execute operational initiatives, and maintain follow-through in a fast-paced environment
• Emotionally steady, solution-oriented leadership style with strong interpersonal communication and conflict resolution skills
• Ability to lead through change and support process improvement initiatives
• Strong critical thinking and decision-making skills
• Ability to build positive working relationships across departments and locations
• Proactive, adaptable, and operationally minded

Schedule
This is a full-time, exempt leadership position. Hours may vary based on operational and clinic needs.

Benefits
Pennsylvania Retina Specialists offers a competitive compensation and benefits package, including medical, dental, vision, health savings account, PTO, and retirement benefits.

To Apply
Interested candidates should submit a resume and professional references for consideration.